WhatsApp for E-commerce

Increase conversion rates, reduce cart abandonment, and enhance customer service with WhatsApp.

Benefits of WhatsApp for E-commerce

Abandoned Cart Recovery

Send reminders and incentives to customers who leave items in their cart.

Customer Support

Provide instant help for product questions, order tracking, and returns.

Order Notifications

Keep customers informed about payment, shipping, and delivery status.

Promotions & Campaigns

Run targeted campaigns based on customer behavior and preferences.

E-commerce Use Cases for WhatsApp

Order Tracking

Let customers track their orders directly via WhatsApp.

Product Launch Alerts

Announce new products and restocks to your most engaged customers.

Customer Feedback

Collect post-purchase feedback and reviews to improve services.

WhatsApp Impact in E-commerce

65%

Improvement in abandoned cart recovery

50%

Faster customer support response times

35%

Increase in repeat purchases

E-commerce Solutions for Leading Brands

AL
e-commerce

aliexpress france

Key Features

  • Notifications de livraison
  • Réponses instantanées
  • Chat en direct
fr.aliexpress.com
AM
e-commerce

amazon france

Key Features

  • Notifications Proactives
  • Support Client 24/7
  • Gestion des Retours
amazon.fr
AS
e-commerce

asos

Key Features

  • 24/7 Customer Support
  • Instant Order Tracking
  • Size and Fit Assistant
asos.com
BI
e-commerce

bigbasket

Key Features

  • Real-time Order Tracking
  • Instant Product Enquiries
  • Automated Order Confirmation
bigbasket.com
BO
e-commerce

bol-com

Key Features

  • Real-time Order Updates
  • 24/7 Customer Support
  • Personalized Shopping
BO
e-commerce

boohoo

Key Features

  • 24/7 Customer Support
  • Personalized Shopping Experiences
  • Exclusive Deals and Promotions
boohoo.com
CA
e-commerce

carrefour-online

Key Features

  • Notification de commande
  • Chat en direct 24/7
  • Recommandations personnalisées
carrefour.fr
EB
e-commerce

ebay

Key Features

  • 24/7 Customer Support
  • Instant Order Updates
  • Personalized Shopping Experiences
ebay.com
ET
e-commerce

etsy

Key Features

  • Personalized Shopping Assistance
  • Real-time Order Tracking
  • Automated Customer Support
etsy.com
FA
e-commerce

farfetch

Key Features

  • 24/7 Customer Support
  • Real-Time Order Tracking
  • Personalized Shopping Experience
farfetch.com
FL
e-commerce

flipkart

Key Features

  • 24/7 Customer Support
  • Automated Order Notifications
  • Feedback Collection
flipkart.com
JD
e-commerce

jd-com

Key Features

  • 24/7 Customer Support
  • Instant Order Notifications
  • Easy Return and Exchange Process
www.jd.com
LA
e-commerce

lazada

Key Features

  • 24/7 Customer Support
  • Real-time Order Tracking
  • Personalized Shopping
lazada.com
LE
e-commerce

leboncoin

Key Features

  • Notifications instantanées
  • Gestion d'annonces
  • Support client 24/7
leboncoin.fr
MA
e-commerce

manomano

Key Features

  • 24/7 Customer Support
  • Instant Order Updates
  • Personalized Shopping Experience
manomano.com
ME
e-commerce

mercado-libre

Key Features

  • Real-time Order Tracking
  • 24/7 Customer Support
  • Product Catalogue Browsing
mercadolibre.com
NE
e-commerce

net-a-porter

Key Features

  • 24/7 Customer Support
  • Personalized Shopping Experience
  • Real-Time Order Tracking
net-a-porter.com
NO
e-commerce

noon

Key Features

  • Real-time Order Tracking
  • Instant Product Inquiries
  • Seamless Purchase Process
noon.com
NY
e-commerce

nykaa

Key Features

  • 24/7 Customer Support
  • Instant Product Recommendations
  • Real-time Order Tracking
nykaa.com
OC
e-commerce

ocado

Key Features

  • 24/7 Customer Support
  • Instant Order Notifications
  • Personalized Recommendations
ocado.com
OV
e-commerce

overstock

Key Features

  • 24/7 Support
  • Instant Order Updates
  • Exclusive Deals
overstock.com
PR
e-commerce

privalia

Key Features

  • Instant Customer Support
  • Exclusive Deals and Promotions
  • Feedback Collection
www.privalia.com
RA
e-commerce

rakuten-france

Key Features

  • Notifications proactives
  • Support client 24/7
  • Gestion des retours et échanges
fr.rakuten.com
SH
e-commerce

shein

Key Features

  • Real-time Order Tracking
  • Personalized Shopping Assistance
  • Instant Size and Fit Help
shein.com
SH
e-commerce

shopify

Key Features

  • Automated Order Updates
  • 24/7 Customer Support
  • Personalized Shopping Assistance
shopify.com
SH
e-commerce

showroomprive

Key Features

  • Notifications de Livraison
  • Support Client 24/7
  • Catalogue Produit Interactif
showroomprive.com
VE
e-commerce

vente-privee

Key Features

  • Notifications de livraison
  • Support client 24/7
  • Catalogue de produits
vente-privee.com
VI
e-commerce

vinted

Key Features

  • Instant Messaging
  • Automated Responses
  • Personalized Product Recommendations
vinted.com
WA
e-commerce

wayfair

Key Features

  • 24/7 Customer Support
  • Real-time Order Tracking
  • Product Recommendations
wayfair.com
ZA
e-commerce

zalando

Key Features

  • Real-time Order Tracking
  • Automated Order Notifications
  • Easy Returns & Refunds
zalando.com

Frequently Asked Questions about WhatsApp for E-commerce

WhatsApp Solutions for E-commerce

Driving Online Sales Through WhatsApp

E-commerce is fast-paced, and customers expect quick answers. WhatsApp provides a direct channel to deliver support, updates, and promotions instantly, helping brands convert more and delight customers.

Improving Post-Purchase Experience

The shopping journey doesn't end at checkout. Use WhatsApp to keep customers engaged post-purchase with tracking links, satisfaction surveys, and support access.

Building Trust in the Buying Process

Shoppers are more likely to purchase when they trust the store. WhatsApp offers a personal, interactive way to answer questions and provide reassurance, helping hesitant customers complete their orders.

Ready to transform your e-commerce business?

Join leading e-commerce companies using Alvio.ai to automate and optimize customer communication on WhatsApp.