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Imagine if you could chat with Lazada directly through WhatsApp. Let them know you're interested.

Lazada

Online

What better place for a brand to chat with its customers?

Conversations that convert. Meet your customers where they really are - in their messages.

93%

increase in lead response rate

24/7

24/7 business support available

67%

67% reduction in sales cycle

Mom

10:42 AM

Are you coming for dinner on Sunday?

Lazada

10:15 AM

Hello! I'm checking that for you... Your order...

Dad

Yesterday

I fixed your bike, it's ready whenever you want to pick it up...

Sarah (Work)

Yesterday

Can you send me that report by end of day?

Hiking Group

Tuesday

John:John: I think we should try the north trail...

Emma

Monday

Have you seen that new movie? It was amazing!

Mike

10/15/23

Hey, are we still on for coffee tomorrow?

Frequently Asked Questions about Lazada

Common questions and answers about Lazada and their services

How can I track my order on Lazada?

You can track your order by going to 'My Orders' in your Lazada account or by using the tracking link sent to your email after your order has been shipped.

What should I do if my order hasn't arrived yet?

If your order hasn't arrived by the expected delivery date, please check the tracking information and contact our customer support for further assistance.

Can I return an item on Lazada?

Yes, items bought on Lazada can be returned within a specific period depending on the type of product. Please check our return policy for more details.

How do I get a refund for a returned item?

After your return is processed and approved, a refund will be issued to your original payment method or through Lazada Wallet as store credit.

How can I change my delivery address after placing an order?

You can change your delivery address only before your order is shipped. Please go to 'My Orders' and select the order you want to update.

Are there any shipping fees on Lazada?

Shipping fees vary depending on the seller, product size, and delivery location. The fee will be displayed at checkout before you complete your purchase.

Information to be verified on the brand's official website.