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Imagine if you could chat with Shein directly through WhatsApp. Let them know you're interested.

Shein

Online

What better place for a brand to chat with its customers?

Conversations that convert. Meet your customers where they really are - in their messages.

93%

increase in lead response rate

24/7

24/7 business support available

67%

67% reduction in sales cycle

Mom

10:42 AM

Are you coming for dinner on Sunday?

Shein

10:15 AM

Hello! I'm checking that for you... Your order...

Dad

Yesterday

I fixed your bike, it's ready whenever you want to pick it up...

Sarah (Work)

Yesterday

Can you send me that report by end of day?

Hiking Group

Tuesday

John:John: I think we should try the north trail...

Emma

Monday

Have you seen that new movie? It was amazing!

Mike

10/15/23

Hey, are we still on for coffee tomorrow?

Frequently Asked Questions about Shein

Common questions and answers about Shein and their services

What is SHEIN's return policy?

SHEIN offers a 45-day return policy from the day of purchase. Items must be unworn, unwashed, with all original tags attached.

Does SHEIN offer free shipping?

SHEIN offers free standard shipping on orders over a certain value, which varies by country. Please check our shipping policy for more details.

How can I apply a promo code to my order?

You can apply a promo code to your order at checkout. Enter the code in the 'Promo Code' field and click 'Apply' to update your total.

Can I change or cancel my order after placing it?

Orders can be changed or canceled within a short time frame after placement. Please contact customer service immediately for assistance.

How do I create a SHEIN account?

You can create a SHEIN account by visiting our website and clicking 'Register'. You can sign up using an email address, phone number, or social media account.

Are SHEIN's products true to size?

SHEIN strives to provide accurate sizing information for each product. We recommend checking the size guide and customer reviews for additional insight.

Information to be verified on the brand's official website.