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Imagine if you could chat with Etsy directly through WhatsApp. Let them know you're interested.

Etsy

Online

What better place for a brand to chat with its customers?

Conversations that convert. Meet your customers where they really are - in their messages.

93%

increase in lead response rate

24/7

24/7 business support available

67%

67% reduction in sales cycle

Mom

10:42 AM

Are you coming for dinner on Sunday?

Etsy

10:15 AM

Hello! I'm checking that for you... Your order...

Dad

Yesterday

I fixed your bike, it's ready whenever you want to pick it up...

Sarah (Work)

Yesterday

Can you send me that report by end of day?

Hiking Group

Tuesday

John:John: I think we should try the north trail...

Emma

Monday

Have you seen that new movie? It was amazing!

Mike

10/15/23

Hey, are we still on for coffee tomorrow?

Frequently Asked Questions about Etsy

Common questions and answers about Etsy and their services

How do I track my order on Etsy?

You can track your order by clicking on the 'Your Account' > 'Purchases and Reviews' section on Etsy. If the seller has provided tracking information, you'll find a 'Track Package' button next to your order.

Can I return or exchange an item on Etsy?

Return and exchange policies vary by seller. Check the shop's policies on their homepage or contact the seller directly for more information.

How do I cancel an order on Etsy?

To cancel an order, you must contact the seller directly. Go to 'Your Account' > 'Purchases and Reviews' and select 'Contact The Shop' to request cancellation.

How can I contact a seller on Etsy?

You can contact a seller by clicking the 'Contact' button on the seller's shop page or on an individual item's page.

What should I do if I don’t receive my order?

If your order hasn't arrived, reach out to the seller first. If you've already done that and need further assistance, you may file a case with Etsy's Case System.

How does Etsy handle disputes and refunds?

Etsy provides a Case System for buyers and sellers to resolve disputes. Refunds are subject to the seller's shop policies and the outcome of the case review.

Information to be verified on the brand's official website.