Zalando isn't on WhatsApp yet

Imagine if you could chat with Zalando directly through WhatsApp. Let them know you're interested.

Online

What better place for a brand to chat with its customers?

Conversations that convert. Meet your customers where they really are - in their messages.

93%

increase in lead response rate

24/7

24/7 business support available

67%

67% reduction in sales cycle

10:42 AM

Are you coming for dinner on Sunday?

10:15 AM

Hello! I'm checking that for you... Your order...

Yesterday

I fixed your bike, it's ready whenever you want to pick it up...

Yesterday

Can you send me that report by end of day?

Tuesday

John:John: I think we should try the north trail...

Monday

Have you seen that new movie? It was amazing!

10/15/23

Hey, are we still on for coffee tomorrow?

Common questions and answers about Zalando and their services

You can track your order status by entering your order number on our website or through the tracking link provided in your confirmation email.

You can return any item for free within 100 days of receiving your order.

Refunds are usually processed within 14 days after we receive your returned items.

Yes, we offer international shipping to several countries. Shipping costs and times vary depending on the destination.

You can change or cancel your order if it hasn't been shipped yet. Please contact our customer service immediately for assistance.

You can enter your promo code at checkout. The discount will be automatically applied to your order total.

Information to be verified on the brand's official website.