WhatsApp for Hospitality

Enhance guest experiences, streamline bookings, and deliver real-time service for hospitality businesses.

Benefits of WhatsApp for Hospitality

Booking Confirmations

Send instant booking confirmations and pre-arrival information.

Concierge Services

Offer 24/7 assistance for guest inquiries, room service, and local recommendations.

Guest Feedback Collection

Gather feedback during and after stays to improve service.

Upselling Opportunities

Promote room upgrades, experiences, and packages directly via WhatsApp.

Hospitality Use Cases for WhatsApp

Pre-Arrival Communication

Welcome guests, share directions, and prepare them for their stay.

In-Stay Assistance

Let guests order room service, ask for towels, or book activities via WhatsApp.

Post-Stay Engagement

Send thank-you messages and request reviews or future bookings.

WhatsApp Impact in Hospitality

60%

Increase in guest satisfaction scores

45%

Reduction in front desk inquiries

30%

Improvement in repeat bookings

Hospitality Solutions for Leading Brands

AC
hospitality

accor

Key Features

  • 24/7 Guest Communication
  • Instant Booking Confirmations
  • Personalized Guest Services
accor.com
AC
hospitality

accor-hotels

Key Features

  • 24/7 Customer Service
  • Instant Booking Confirmation
  • Personalized Offers
www.accorhotels.com
AI
hospitality

airbnb

Key Features

  • Instant Booking Confirmation
  • Real-Time Support
  • Customized Recommendations
airbnb.com
B&
hospitality

b&b hotels

Key Features

  • 24/7 Customer Support
  • Direct Booking
  • Express Check-in/Check-out
bbhotels.com
BO
hospitality

booking-com

Key Features

  • 24/7 Customer Support
  • Automated Booking Confirmations
  • Real-Time Updates and Alerts
Booking.com
FA
hospitality

fauchon hospitality

Key Features

  • 24/7 Support
  • Instant Booking Confirmation
  • Personalized Guest Experiences
fauchonhospitality.com
FO
hospitality

four-seasons

Key Features

  • 24/7 Customer Support
  • Instant Booking Confirmations
  • Personalized Offers and Updates
fourseasons.com
GR
hospitality

groupe_du_louvre

Key Features

  • 24/7 Support
  • Instant Booking Confirmation
  • Customized Stay Preferences
groupe_du_louvre.com
GR
hospitality

groupe Lucien Barrière

Key Features

  • 24/7 Guest Messaging
  • Real-time Booking
  • Personalized Recommendations
grouplucienbarriere.com
HI
hospitality

hilton

Key Features

  • 24/7 Customer Service
  • Instant Booking Confirmation
  • Real-time Notifications
hilton.com
JO
hospitality

jo&joe

Key Features

  • 24/7 Support
  • Instant Booking Confirmation
  • Personalized Recommendations
joandjoe.com
LI
hospitality

Lightspeed Hospitality

Key Features

  • Instant Reservations
  • Automated Ordering System
  • Customer Support Automation
lightspeedhospitality.com
MA
hospitality

marriott-bonvoy

Key Features

  • 24/7 Guest Support
  • Instant Booking
  • Personalized Experience
marriott.com
ME
hospitality

Mews

Key Features

  • Automated Booking Confirmations
  • Real-time Communication
  • Personalized Offers
mews.com
RO
hospitality

Roomracoon

Key Features

  • Automated Guest Communication
  • Personalized Guest Experiences
  • Direct Booking Management
roomraccoon.com
SE
hospitality

selina

Key Features

  • 24/7 Support
  • Instant Booking Confirmations
  • Local Activities Booking
selina.com
SE
hospitality

Septeo Hospitality

Key Features

  • Réponse instantanée 24/7
  • Gestion des réservations
  • Notifications personnalisées
septeohospitality.com

Frequently Asked Questions about WhatsApp for Hospitality

WhatsApp Solutions for Hospitality

Delivering Exceptional Guest Experiences

Modern travelers expect quick responses and personalized service. WhatsApp provides a direct line to deliver just that—improving guest experience from pre-booking to post-checkout.

Streamlining Hotel Operations

From concierge to housekeeping, WhatsApp helps teams communicate more efficiently and reduces pressure on the front desk—freeing up time for in-person hospitality.

Turning Guests into Repeat Customers

By staying in touch post-stay with thank-you notes, feedback requests, and exclusive return offers, hotels build lasting relationships with their guests.

Ready to transform your hospitality business?

Join leading hospitality companies using Alvio.ai to automate and optimize customer communication on WhatsApp.