Airbnb isn't on WhatsApp yet

Imagine if you could chat with Airbnb directly through WhatsApp. Let them know you're interested.

Airbnb

Online

What better place for a brand to chat with its customers?

Conversations that convert. Meet your customers where they really are - in their messages.

93%

increase in lead response rate

24/7

24/7 business support available

67%

67% reduction in sales cycle

Mom

10:42 AM

Are you coming for dinner on Sunday?

Airbnb

10:15 AM

Hello! I'm checking that for you... Your order...

Dad

Yesterday

I fixed your bike, it's ready whenever you want to pick it up...

Sarah (Work)

Yesterday

Can you send me that report by end of day?

Hiking Group

Tuesday

John:John: I think we should try the north trail...

Emma

Monday

Have you seen that new movie? It was amazing!

Mike

10/15/23

Hey, are we still on for coffee tomorrow?

Frequently Asked Questions about Airbnb

Common questions and answers about Airbnb and their services

How do I cancel my reservation?

You can cancel your reservation by going to your Trips page, selecting the trip you wish to cancel, and clicking 'Cancel Reservation'. Please note that cancellation policies may vary.

What if my host needs to cancel?

If your host cancels your reservation, you will be notified immediately and given the option to book another place or receive a full refund.

How does Airbnb handle security deposits?

Airbnb will only charge the security deposit if the host reports an issue within 14 days of checkout. The guest will then be notified to discuss the claim.

Can I bring my pet with me?

Many hosts offer pet-friendly accommodations. You can filter your search results to only show these options. Be sure to communicate with your host about your pet before booking.

How do I check in to my Airbnb?

Check-in instructions are provided by your host and can be found in the booking details on your Trips page. Some hosts offer self-check-in, while others may meet you in person.

What is Airbnb’s cleaning protocol?

Airbnb has introduced an enhanced cleaning protocol for hosts, which includes a five-step cleaning process, room-by-room checklists, and more, to ensure the safety of guests.

Information to be verified on the brand's official website.