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Imagine if you could chat with Best Buy directly through WhatsApp. Let them know you're interested.

Best Buy

Online

What better place for a brand to chat with its customers?

Conversations that convert. Meet your customers where they really are - in their messages.

93%

increase in lead response rate

24/7

24/7 business support available

67%

67% reduction in sales cycle

Mom

10:42 AM

Are you coming for dinner on Sunday?

Best buy

10:15 AM

Hello! I'm checking that for you... Your order...

Dad

Yesterday

I fixed your bike, it's ready whenever you want to pick it up...

Sarah (Work)

Yesterday

Can you send me that report by end of day?

Hiking Group

Tuesday

John:John: I think we should try the north trail...

Emma

Monday

Have you seen that new movie? It was amazing!

Mike

10/15/23

Hey, are we still on for coffee tomorrow?

Frequently Asked Questions about Best Buy

Common questions and answers about Best Buy and their services

What is Best Buy’s return policy?

Best Buy offers a 15-day return or exchange policy on most items. For active My Best Buy® members, the period is extended. Certain conditions and exceptions apply.

Does Best Buy price match with competitors?

Yes, Best Buy matches the prices of local retail competitors (including their online prices) and these major online retailers: Amazon.com, Crutchfield.com, Dell.com, HP.com, and TigerDirect.com.

How can I cancel or change my Best Buy order?

You can cancel or change your order if it hasn't been processed yet. This can be done through your account on the Best Buy website or by contacting customer service.

How do I check my Best Buy gift card balance?

You can check your gift card balance online at Best Buy’s website, by calling the toll-free number, or at any Best Buy store by asking a cashier.

Can I purchase an item online and pick it up in a store?

Yes, Best Buy offers an in-store pickup option for many items. You can select this option at checkout and will be notified when your item is ready for pickup.

What warranty options does Best Buy offer?

Best Buy offers various warranty options, including the standard manufacturer's warranty and extended protection plans through Geek Squad.

Information to be verified on the brand's official website.