Hermès isn't on WhatsApp yet

Imagine if you could chat with Hermès directly through WhatsApp. Let them know you're interested.

Hermès

Online

What better place for a brand to chat with its customers?

Conversations that convert. Meet your customers where they really are - in their messages.

93%

increase in lead response rate

24/7

24/7 business support available

67%

67% reduction in sales cycle

Mom

10:42 AM

Are you coming for dinner on Sunday?

Hermès

10:15 AM

Hello! I'm checking that for you... Your order...

Dad

Yesterday

I fixed your bike, it's ready whenever you want to pick it up...

Sarah (Work)

Yesterday

Can you send me that report by end of day?

Hiking Group

Tuesday

John:John: I think we should try the north trail...

Emma

Monday

Have you seen that new movie? It was amazing!

Mike

10/15/23

Hey, are we still on for coffee tomorrow?

Frequently Asked Questions about Hermès

Common questions and answers about Hermès and their services

How can I verify the authenticity of my Hermès product?

All Hermès products are crafted with meticulous attention to detail and each comes with unique identifiers. For specific authenticity concerns, please contact our customer service.

Do you offer personalization for Hermès products?

Yes, we offer personalization for a select range of products. Please contact us for more details on the process and available options.

What is the return policy for online purchases?

Items purchased online can be returned within 30 days of receipt. Products must be in their original condition and packaging.

How can I care for my Hermès leather goods?

We recommend keeping the product away from prolonged exposure to water and direct heat. For specific care instructions, please refer to our product care guide or contact customer service.

Can I cancel or modify my order after it has been placed?

Orders can be modified or cancelled within a short window after placement. Please contact our customer service immediately for assistance.

How does Hermès contribute to sustainability?

Hermès is committed to sustainable luxury, employing practices that minimize environmental impact, including material sourcing and production processes. For more details, please visit our sustainability page.

Information to be verified on the brand's official website.