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Imagine if you could chat with Kering directly through WhatsApp. Let them know you're interested.

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Online

What better place for a brand to chat with its customers?

Conversations that convert. Meet your customers where they really are - in their messages.

93%

93% increase in lead response rate

24/7

24/7 business support available

67%

67% reduction in sales cycle

Mom

10:42 AM

Are you coming for dinner on Sunday?

Kering

10:15 AM

Hello! I'm checking that for you... Your order...

Dad

Yesterday

I fixed your bike, it's ready whenever you want to pick it up...

Sarah (Work)

Yesterday

Can you send me that report by end of day?

Hiking Group

Tuesday

John:John: I think we should try the north trail...

Emma

Monday

Have you seen that new movie? It was amazing!

Mike

10/15/23

Hey, are we still on for coffee tomorrow?

Frequently Asked Questions about Kering

Common questions and answers about Kering and their services

How can I verify the authenticity of a Kering product?

All Kering products are sold through official boutiques, authorized retailers, and our official website. We recommend purchasing from these sources to ensure the authenticity of your product.

What is Kering's return policy?

Kering offers a return period of 30 days from the delivery date for most items, provided they are returned in their original condition. Some exclusions apply, such as personalized items.

Does Kering offer international shipping?

Yes, Kering brands ship to various international locations. Shipping policies and charges may vary by brand and destination.

How can I care for my luxury leather goods?

To maintain the quality of your leather goods, avoid prolonged exposure to direct sunlight, heat, and water. Store in a cool, dry place in the provided dust bag.

Can I get my Kering watch serviced?

Yes, Kering offers servicing for watches. You can bring your watch to any of our boutiques or authorized dealers. Service scope and warranty conditions are available on our website.

Are Kering products covered by warranty?

Yes, Kering products come with a limited warranty that covers manufacturing defects. The warranty period varies by product and brand. Please refer to the warranty card provided with your purchase for details.